Support
Get back to managing your rentals.
Start with the common fixes below. If they do not solve it, email av@nexuslandlord.com with your Windows version, app version, and what you expected to happen.
Installation
Install Nexus Landlord through the official Microsoft Store page. Microsoft signs the Store package and manages version 1 updates.
Do not download Nexus Landlord installers from mirrors or third-party download sites. If Microsoft Store is disabled on a managed work computer, contact your administrator instead of weakening the organisation’s security policy.
Activation
Enter the exact email used on the Razorpay checkout and the complete key beginning with NL1.. Activation is case-insensitive for the email and happens entirely on your computer.
“Email does not match” means the key was issued to a different checkout email. “Signature is invalid” usually means the key was copied incompletely or changed.
Resend a purchased licence
Enter both fields from your Razorpay payment record. For privacy, this form always shows the same result whether or not a purchase matches.
Backups and moving computers
In Settings, create an encrypted .nlbak backup and store it somewhere separate from the computer. Keep the backup password safe; Nexus Landlord cannot recover it.
You can also export individual tables as CSV. Backup and CSV export remain available if licence verification ever fails.
Refunds and other questions
For a refund, email av@nexuslandlord.com within 7 days with the purchase email or order ID. Read the complete refund policy.